Refund policy

Last Updated: August 2026

At MerchCrafted, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

  • Be unworn, unused, and unwashed.

  • Include all original tags, if applicable.

  • Be returned in its original packaging.

  • Include proof of purchase or your order number.

Please note that all return requests must be approved before an item is sent back.

How to Request a Return

To request a return, please contact our customer support team at:

Email: merchcraftedstudio@gmail.com

Please include:

  • Your order number

  • The reason for the return

  • Photos, if the item is damaged, defective, or incorrect

Our customer support team typically responds within 1–2 business days.

Return Address

If your return request is approved, we will provide you with return instructions.

Approved returns should be sent to:

MerchCrafted Returns
10034 Easthaven Blvd
Houston, TX 77075
United States

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item:

  • Arrives damaged

  • Has a manufacturing defect

  • Is the wrong item

  • Is significantly different from what you ordered

please contact us within 7 days of delivery.

Depending on the circumstances, we will provide a replacement or issue a full refund at no additional cost to you.

Photos may be required to process your claim.

Lost Packages

If your package is confirmed as lost by the shipping carrier, MerchCrafted will work with you to provide a replacement or issue a full refund, as applicable.

Print-on-Demand Products

Many MerchCrafted products are made to order specifically for each customer.

Because these products are produced specifically for your order, we generally do not accept returns or exchanges for:

  • Incorrect size selected by the customer

  • Change of mind

  • Personal preference

  • Incorrect color selected by the customer

  • Incorrect design selected by the customer

Please review product details and size charts carefully before placing your order.

Return Shipping Costs

If a return is required because of:

  • An error on our part

  • A defective item

  • A damaged product

  • An incorrect item

we will cover reasonable return shipping costs when applicable.

For other approved returns, the customer is responsible for return shipping expenses.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Non-Returnable Items

The following items are generally not eligible for return:

  • Personalized or customized products

  • Gift cards

  • Final sale or clearance items

  • Perishable goods

  • Personal care products

  • Hazardous materials

  • Flammable liquids or gases

Exchanges

We currently do not offer direct exchanges.

If your return is approved, you may place a new order for the desired item after your refund has been processed.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval status.

If your return is approved:

  • The refund will be issued to your original payment method.

  • Refunds are typically processed within 3–10 business days.

  • Your bank or credit card provider may require additional processing time before the funds appear in your account.

If you have not received your refund within 15 business days after approval, please contact us at:

merchcraftedstudio@gmail.com

European Union Customers

If your order is delivered to a country within the European Union, you may have the right to cancel or return your purchase within 14 days of receiving your order, without providing a reason, subject to applicable consumer protection laws and any applicable exceptions.

Returned items must generally:

  • Be unused

  • Be in their original condition

  • Include original packaging

  • Include proof of purchase

Need Help?

If you have any questions about returns, refunds, or your order, please contact us:

MerchCrafted

Email: merchcraftedstudio@gmail.com

Phone: +1 (307) 316-5399

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)

Our customer support team is always happy to help.