Shipping policy

Last Updated: August 2026

Thank you for shopping with MerchCrafted.

Every product we offer is made to order. Production begins only after your order has been placed. This approach helps us reduce unnecessary waste while ensuring that each item is carefully produced to meet our quality standards.

Order Processing

All orders are processed after payment has been successfully received.

  • Production and fulfillment typically take 3–7 business days.

  • During holidays, sales events, or periods of high demand, production may require additional time.

  • Orders are generally processed Monday through Friday, excluding weekends and public holidays.

  • Once production begins, orders generally cannot be modified or canceled.

Estimated Delivery Times

The following estimates include both production and shipping time.

Destination Estimated Delivery
United States 10–20 Business Days
Canada 12–22 Business Days
United Kingdom 12–22 Business Days
Europe 12–25 Business Days
Australia & New Zealand 15–25 Business Days
Rest of the World 15–30 Business Days

Most custom apparel orders are delivered within approximately 17–20 business days.

Delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping fees are calculated automatically during checkout based on your destination, shipping method, and the products ordered.

From time to time, MerchCrafted may offer promotional free-shipping offers. Any applicable free-shipping offer will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 2–5 business days to become available after shipment.

Multiple Shipments

Orders containing multiple products may be shipped separately depending on production schedules, fulfillment locations, or other operational factors.

If your order is shipped in multiple packages, you may receive separate tracking numbers for each shipment.

Shipping Delays

While we work hard to deliver every order on time, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Peak holiday seasons

  • Severe weather

  • Customs inspections

  • Shipping carrier delays

  • Supply chain disruptions

  • Natural disasters

  • Other unforeseen events

We appreciate your patience and understanding if such circumstances affect your delivery.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us immediately at:

Email: merchcraftedstudio@gmail.com

Address changes may not be possible once production has started or the package has been shipped.

Orders returned because of an incorrect or incomplete shipping address may require additional shipping charges before they can be reshipped.

Lost Packages

If your shipment is confirmed as lost by the shipping carrier, please contact us.

After verification, MerchCrafted will provide one of the following resolutions, at our discretion:

  • A replacement order at no additional cost; or

  • A full refund.

Damaged or Incorrect Orders

Please inspect your package immediately upon delivery.

If your order arrives:

  • Damaged

  • Defective

  • Incorrect

  • Missing items

please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Clear photos of the affected item

  • Photos of the shipping package

  • A brief description of the issue

Our customer support team will review your request and provide an appropriate resolution.

International Shipping

MerchCrafted proudly ships to customers worldwide.

International shipments may be subject to customs duties, VAT, import taxes, or other government fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

Refused or Undeliverable Packages

If a package is refused by the recipient or returned because it was unclaimed or because the shipping address was incorrect or incomplete, the customer may be responsible for return shipping and reshipping costs.

Original shipping charges are generally non-refundable in these circumstances.

Delivery Confirmation

Once the shipping carrier marks a package as Delivered, responsibility for the shipment generally transfers to the customer.

If you believe your package was delivered incorrectly, please contact the shipping carrier first. MerchCrafted will also be happy to assist with opening an investigation when appropriate.

Contact Us

If you have any questions about shipping or your order, please contact us.

MerchCrafted

Email: merchcraftedstudio@gmail.com

Phone: +1 (307) 316-5399

Business Address:
4613 Mimi Dr, APT D
Indianapolis, IN 46237-1769
United States

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)